Cancellation and Refund Policy

1. The short version

2. Free introductory consultation

The free intro consultation is free, so there is nothing to refund. Please still cancel or reschedule if you cannot attend — the slot goes to someone else, and no-shows are the reason other people wait.

3. Paid consultations

Currently the paid strategy session at ₹2,500.

• More than 24 hours before the slot — cancel for a full refund, or reschedule to any available slot at no charge.
• Within 24 hours of the slot, or you do not attend — the fee is not refundable. The time was reserved for you and cannot be resold at that notice.
• If we cancel or cannot attend — you choose: another slot, or a full refund.
• If the call cannot go ahead for technical reasons on our side — we reschedule at no charge, or refund in full if you would rather not.

Genuine emergencies are not a policy matter. If something serious happened, tell us and we will almost always move the slot.

4. Workshop seats

The open batch seat is ₹9,999 + GST. Seats are limited and allocated on payment.

• Transfer to a later batch — free of charge, on request before the batch date.
• Send a colleague instead — free of charge, tell us the name beforehand.
• Cancel more than 7 days before the batch — full refund.
• Cancel within 7 days — the seat is held and materials are prepared, so the fee is not refundable. It remains transferable to a later batch.
• If we cancel or reschedule the batch — move to another batch or take a full refund, whichever you prefer.

In-house and corporate sessions are quoted individually and cancelled under the terms of that quotation, since dates are blocked and travel may be booked.

5. Service engagements

Registration, catalogue, bid support, vendor assessment preparation and similar work is charged for the work performed.

• Before work begins — cancel for a full refund.
• Once work has begun — refundable only to the extent the work has not been performed. We will tell you what has been done and what that leaves.
• Filings already made, documents already drafted, submissions already lodged — not refundable, including where the outcome is unsuccessful.

Where we have made a genuine error — a filing we got wrong, a deadline we missed — we correct it at our own cost, and we will discuss a refund if the error cost you the opportunity.

6. Free downloads

The templates and checklists on our resources page are free. Nothing is charged, so nothing is refundable.

7. How to cancel or request a refund

Email info@tenderbuddy.in with:

• your booking reference, or the date and time of the session;
• the name the booking was made in;
• whether you want to reschedule, transfer or refund.

You can also call +91 95993 36133 or message us on WhatsApp during working hours, Mon–Sat, 10:00–19:00 IST. For anything time-sensitive, phone or WhatsApp is faster than email.

8. How refunds are made

• Refunds go back to the original payment method. We cannot refund to a different card, account or UPI ID.
• We process approved refunds within 3 working days of agreeing them. Your bank or payment provider then takes its own time — typically 7–10 working days in total before the money appears.
• Refunds are made in full of the amount paid, including the GST charged on it.
• We do not deduct a cancellation charge on top. What is refundable under this policy is refunded whole.

If a refund has not reached you within 10 working days of us confirming it, tell us and we will chase it with the payment provider and send you the reference.

9. Payments that failed or were charged twice

If money left your account but you have no confirmation, do not pay again. Email us with the date, amount and any reference you have. Failed payments normally reverse on their own within a few working days; duplicates we refund as soon as we can see both transactions.

10. Disputes

Raise it with us first — most refund questions are settled in a phone call. If we cannot resolve it, the dispute process in our Terms and Conditions applies.

11. Contact

Jugaad Studio Tradex Private Limited, trading as TenderBuddy
New Delhi, India
info@tenderbuddy.in · +91 95993 36133