Terms and Conditions

1. Who you are contracting with

“TenderBuddy”, “we”, “us” and “our” mean Jugaad Studio Tradex Private Limited, trading as TenderBuddy, operating from New Delhi, India. “You” means the person or business using this website or engaging our services.

By using this website, downloading our templates, booking a consultation or engaging us for any service, you agree to these terms. If you do not agree with them, please do not use the site or our services.

2. We are independent of GeM and the Government

We have no special access, influence or standing with GeM, any Ministry, Department, Public Sector Undertaking or State Government. Nothing we do can secure preferential treatment, and we will never suggest otherwise. Fees paid to us are for our professional time and work, and are entirely separate from any statutory fee, deposit or charge payable to GeM or any authority.

3. What we do, and what we do not promise

We provide advisory and execution support across public procurement — registration and profile setup, catalogue and product listing, brand and OEM approvals, vendor assessment preparation, bid and tender participation, order and incident management, compliance documentation, and training.

We do not, and cannot, promise:

• That you will win any tender or receive any order. Awards are decided by buyers under their own processes. We can make your bid compliant and competitive; we cannot make it successful.
• That any registration, approval or assessment will be granted, or granted within a particular time. Decisions rest with GeM, RITES or the relevant authority.
• Any specific commercial outcome, revenue, ranking or volume of enquiries.

Timelines given to you — in a proposal, on this website or in conversation — are good-faith estimates based on our experience. They are not guarantees, and they assume you provide what we ask for when we ask for it.

4. Scope of an engagement

Each engagement is defined by the written scope we agree with you: what we will deliver, what we need from you, the timeline and the fee. Anything outside that scope is a separate engagement and is chargeable separately.

We may decline or discontinue an engagement where the work would require us to make a false statement, misrepresent your eligibility, submit a document we believe to be inaccurate, or act in a way we consider improper. Where we do so, we will tell you why.

5. Your responsibilities

• Accurate information. You are responsible for the accuracy and completeness of everything you give us — documents, specifications, capacity claims, financials and local content figures. We prepare filings on the basis of what you provide, and we do not independently verify it unless we have agreed to.
• Your account remains yours. Where we work alongside your seller account, you remain the account holder and are responsible for everything submitted under it. You may revoke our access at any time.
• Credentials. Share access only by the means we agree. Do not send passwords or one-time passwords by unsecured channels, and change any credential shared with us at the end of an engagement.
• Timely approvals. Most delays we see are waiting on a document or an approval from the client. Timelines pause while we are waiting on you.
• Lawful use. You will not use our services or materials to make a false declaration, misrepresent eligibility, or for any unlawful purpose.

6. Fees and payment

Fees are as quoted in writing, or as displayed on this website for a bookable session or workshop seat. Unless stated otherwise, fees are exclusive of applicable taxes, which are charged at the prevailing rate.

Online payments are processed by our payment partner. We do not receive or store your card, UPI or banking credentials — those are handled entirely by the payment provider under their own terms. A booking or engagement is confirmed only once payment is actually received; a payment that fails or remains pending does not reserve anything.

Fees paid to us do not include any statutory fee, deposit, EMD, performance guarantee or third party charge, all of which remain payable by you.

7. Consultations, workshops, cancellations and refunds

Free introductory consultation

The first consultation is free and carries no obligation on either side. Please cancel or reschedule if you cannot attend, so the slot can go to someone else.

Paid consultations

• Reschedule or cancel more than 24 hours before the scheduled time for a full refund, or move to another slot at no charge.
• Cancel within 24 hours, or do not attend, and the fee is not refundable — the time has been reserved for you and cannot be resold at that notice.
• If we cancel or cannot attend, you may take another slot or a full refund, whichever you prefer.

Workshop seats

Seats are limited and allocated on payment. A seat may be transferred to a later batch, or to a colleague, on request before the batch date. Where a batch is cancelled or rescheduled by us, you may move to another batch or take a full refund.

Service engagements

Where work has begun, fees are refundable only to the extent that work has not been performed. Fees for filings already made, documents already drafted or submissions already lodged are not refundable, including where the outcome is unsuccessful — you are paying for the work, not for a result.

Approved refunds are made to the original payment method, normally within 7–10 working days.

8. Free templates and downloads

The templates and checklists on our resources page are provided free for your own business use. You may fill them in, adapt them and use them in your own bids.

You may not resell them, redistribute them as your own, or publish them as part of a competing service. They are general formats, not documents drafted for your circumstances, and they are not legal advice. Check every one against the requirements of the specific bid before you submit it. We accept no liability for a submission made using them.

9. Website content

Articles, guides and other material on this site are published for general information. Public procurement rules, thresholds and processes change, and content that was accurate when written may not be current. Nothing on this site is advice for your specific situation, and you should not act on it without checking the position that applies to you.

The content, design and materials on this site belong to us or our licensors. You may read, share and link to them; you may not republish or reproduce them commercially without our written permission.

10. Third-party platforms

Our work involves platforms we do not control — GeM, IREPS, the Central Public Procurement Portal, state procurement portals, payment providers and video-meeting services. We are not responsible for their availability, behaviour, rule changes or decisions, and their own terms apply to your use of them.

11. Confidentiality

We treat your business information, documents and bid strategy as confidential, and we do not disclose them to third parties except where you ask us to, where it is necessary to perform the engagement, or where the law requires it. We ask that you treat our proposals, working papers and methods as confidential in the same way.

Email and messaging are not fully secure. Please use care in deciding what to send, and tell us if you need a more secure channel.

12. Personal data

We collect only what we need to respond to you and to perform an engagement — your name, contact details, company details and whatever you choose to tell us. We use it to deliver the service, to contact you about it, and to meet our legal and accounting obligations. We do not sell it.

Bookings create a calendar invitation shared with you and with us, and payment details are handled by our payment provider under their own privacy terms. To ask what we hold, or to have it deleted, email info@tenderbuddy.in.

13. Limitation of liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.

Subject to that:

• Our total liability arising out of an engagement is limited to the fees you have actually paid us for that engagement.
• We are not liable for indirect or consequential loss, or for loss of profit, contracts, business, opportunity, revenue or anticipated savings.
• We are not liable for a tender not won, an approval not granted, an order not received, or a decision made by a buyer, GeM or any authority.
• We are not liable for loss arising from information you gave us that was inaccurate or incomplete, or from your failure to provide something in time.

14. Indemnity

You agree to indemnify us against claims, losses and costs arising from your breach of these terms, from any false or misleading information you provide, or from your unlawful use of our services or materials.

15. Suspension and termination

Either of us may end an engagement in writing. Where you end it, fees for work already performed remain payable. We may suspend or end an engagement where fees are unpaid, where we are asked to act improperly, or where we cannot obtain what we need from you to continue.

16. Changes to these terms

We may update these terms from time to time. The version published here at the time you engage us is the version that applies to that engagement. The date at the top shows when this version was issued.

17. Governing law and disputes

These terms are governed by the laws of India. We would always rather resolve a complaint directly, so please raise it with us first — most things are settled in a phone call.

Any dispute that cannot be resolved between us shall be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be New Delhi, and the proceedings shall be in English. Subject to the above, the courts at New Delhi shall have exclusive jurisdiction.

18. Contact

Jugaad Studio Tradex Private Limited, trading as TenderBuddy
New Delhi, India
info@tenderbuddy.in · +91 95993 36133